Frequently Asked Questions

Welcome to our FAQ page! Here you can find all the answers to your frequently asked questions.

 

We make sure that ordering from our website is a simple and easy process. Simply select the products you would like to purchase. We recommend for you to go over the features and product description carefully to make sure that the product you are purchasing is exactly what you need. Click the “Add to Cart” button. When you’re ready to pay, click the “Check Out” button. Enter your email address and your shipping and billing information. Make sure that all the information you enter is correct. After which, click the “Submit Order” button and in minutes, you should get a confirmation of your purchase. A second email will be sent to you once your order has been shipped. All done!
That’s a solid “Yes!” We would love to help you place an order by phone. Contact us toll free at 1-800-941-4200, 8AM to 5PM Pacific Standard Time. Our sales team will be more than happy to assist you with your purchase.
We accept all major credit cards: Visa, MasterCard, American Express or Discover.
We only charge sales tax if you are paying from an address in Florida. For all other states, no sales tax is charged.
Yes. As soon as our system receives your payment, we will then automatically send a notification to your email address confirming your purchase. All the details of your payment will be reflected in the email notification. Once your order has been shipped, you will receive a second email with your shipping information and tracking number. Please note that if you do not immediately receive an email right after your purchase, please check your junk folder or spam filter. Our emails might be coursed through there. If, after 24 hours, you have not received an email notification, both in your primary inbox and junk folder, please contact us toll free at 1-800-941-4200, 8AM to 5PM Pacific Standard Time.
We can still make changes to your order if it has not yet been shipped. It’s important to call us immediately in case of any changes so we can process this without any charges. In cases of cancellations, once the order has been shipped, we can no longer cancel your order however you can always take advantage of our 30-day return policy. We will be more than happy to process a refund excluding applicable shipping and handling fees.
Please examine your products as soon as you receive it. If you notice any damages, flaws or defects, contact us toll free at 1-800-941-4200, 8AM to 5PM Pacific Standard Time so we can immediately process a replacement.
If you purchase your product before 3:00 PM PST, you should be able to receive your products on the same day. Please note that we partner with several manufacturers and shipping may vary per manufacturer. However, we work hard with our suppliers for your orders to arrive on time. For more information, you can check our shipping information page or you can contact us at toll free at 1-800-941-4200, 8AM to 5PM Pacific Standard Time.
It depends. So this can be answered with both a yes and a no. However, we can tell you that these orders can be shipped via Priority Mail depending on the weight of the package. Other orders will shipped via UPS.
Yes. Orders for shipment to APO/FPO addresses will be shipped via USPS Priority Mail.
No. For the moment, we only accept orders for shipment within the United States.
Once our facility receives your returned item, we will immediately process a refund. You should receive your refund credited back to your credit card within 3 business days.
For repairs, please contact the manufacturer directly. Their contact number should be found on the box. If you cannot find this information on the box, please contact us at toll free at 1-800-941-4200, 8AM to 5PM Pacific Standard Time.

Should you require further assistance, please don’t hesitate to contact us:

Address:
1133 Bal Harbor Blvd
Punta Gorda, FL 33950

Contact Numbers:
Toll Free: 1-800-941-4200
Local: 1-941-505-8220
Fax: 1-941-505-8229

Email: sales@blackdogmfg.com